Important Safety Notice for Installers
Recall of Hager 10kA Miniature Circuit Breaker (MCB)
Dear Valued Customer,
We are contacting you to inform you that during our internal quality control process a raw material non-conformity has been detected.
This raw material non-conformity could affect the correct functioning of the Hager 10kA MCB with references as indicated in Appendix CPA sold between 7th July 2016 and 6th October 2016.
Based on our investigations, this non-conformity could lead to a potential MCB malfunction which could cause fire or electrical shock danger.
For this reason, on the basis of the Precautionary Principle and user safety, we have made the decision to recall the Hager 10kA MCBs concerned.
To ensure maximum effectiveness of the operation and to prevent or, at least, minimise danger and risk to your customers and users, your full support and cooperation is absolutely essential.
With immediate effect upon receiving this letter, we kindly request that:
1. You immediately stop the Installation of Hager 10kA MCBs, and isolate from your stock any Hager references indicated in Appendix CPA purchased between 7th July 2016 and 6th October 2016.
2. You identify and check any Distribution Boards where you have installed the references indicated in Appendix CPA, between 7th July 2016 and Today.
3. You make an inventory of the number of affected MCBs you have installed for each reference concerned, on the attached FORM 1A ROI (PDF)(ROI customers) or FORM 1A NI (PDF)(NI customers).
4. You email completed FORM 1A to mcb@hager.ie (ROI customers) or ni.mcb@hager.ie (NI customers) upon receipt we will arrange for immediate replacement of affected product.
5. We will send to you, your replacement products and FORM 2A ROI (PDF)(ROI customers) or FORM 2A NI (PDF)(NI Customers) for you to complete per site and return all affected stock to Hager.
6. Without delay, you replace any Hager 10kA MCB references concerned in Appendix CPA which you may have installed.
7. You document your associated costs using FORM 3A ROI (PDF) (ROI customers) or FORM 3A NI (PDF)(NI Customers) in accordance with the Installer Cost Coverage Policy, and send to mcb@hager.ie (ROI customers) or ni.mcb@hager.ie (NI customers) including all associated receipts where applicable.
Digital copies of all forms mentioned above are available online at www.hager.ie/forms
Please do not hesitate to contact us if you need any assistance regarding this recall. Please contact our dedicated team on +353 1 8835844.
We remind you that, in accordance with legal requirements, your full legal liability and responsibility could be involved if you fail to act promptly on the action points listed in this communication.
We thank you in anticipation for your support and cooperation and we apologise for the inconvenience this matter may cause to you and your customers.
We are contacting you to inform you that during our internal quality control process a raw material non-conformity has been detected.
This raw material non-conformity could affect the correct functioning of the Hager 10kA MCB with references as indicated in Appendix CPA sold between 7th July 2016 and 6th October 2016.
Based on our investigations, this non-conformity could lead to a potential MCB malfunction which could cause fire or electrical shock danger.
For this reason, on the basis of the Precautionary Principle and user safety, we have made the decision to recall the Hager 10kA MCBs concerned.
To ensure maximum effectiveness of the operation and to prevent or, at least, minimise danger and risk to your customers and users, your full support and cooperation is absolutely essential.
With immediate effect upon receiving this letter, we kindly request that:
1. You immediately stop the Installation of Hager 10kA MCBs, and isolate from your stock any Hager references indicated in Appendix CPA purchased between 7th July 2016 and 6th October 2016.
2. You identify and check any Distribution Boards where you have installed the references indicated in Appendix CPA, between 7th July 2016 and Today.
3. You make an inventory of the number of affected MCBs you have installed for each reference concerned, on the attached FORM 1A ROI (PDF)(ROI customers) or FORM 1A NI (PDF)(NI customers).
4. You email completed FORM 1A to mcb@hager.ie (ROI customers) or ni.mcb@hager.ie (NI customers) upon receipt we will arrange for immediate replacement of affected product.
5. We will send to you, your replacement products and FORM 2A ROI (PDF)(ROI customers) or FORM 2A NI (PDF)(NI Customers) for you to complete per site and return all affected stock to Hager.
6. Without delay, you replace any Hager 10kA MCB references concerned in Appendix CPA which you may have installed.
7. You document your associated costs using FORM 3A ROI (PDF) (ROI customers) or FORM 3A NI (PDF)(NI Customers) in accordance with the Installer Cost Coverage Policy, and send to mcb@hager.ie (ROI customers) or ni.mcb@hager.ie (NI customers) including all associated receipts where applicable.
Digital copies of all forms mentioned above are available online at www.hager.ie/forms
Please do not hesitate to contact us if you need any assistance regarding this recall. Please contact our dedicated team on +353 1 8835844.
We remind you that, in accordance with legal requirements, your full legal liability and responsibility could be involved if you fail to act promptly on the action points listed in this communication.
We thank you in anticipation for your support and cooperation and we apologise for the inconvenience this matter may cause to you and your customers.
Appendix CPA
Check if REFERENCE of products is in list below:
Therefore we ask you to:
1. Check current stock for any identified products in Appendix CPA (see above), manufactured between 7th of July 2016 and 25th of September 2016, and remove all non-conforming items from sale.2. For products in the original carton the date code is identified as shown: The 8-digit code is Year/Day/time
3. For product which is not in the original carton the 10kA rating can be identified on the device (see Figure 2. below). There is a date code on the MCB located on the top surface above the grey actuator. This relates to the week of manufacture as shown below (see Figure 3.):
If the code is shown on the table below, then please return stock to Hager.
Best regards,
Scott Wright
General Manager
General Manager
Posted: 5th October 2016
For further information please contact: Hager Ltd, M2 Furry Park Industrial Estate, Santry, Dublin 9,. Telephone +353 1 8835844, Fax +353 1 8869520, Web: www.hager.ie, Email: customer.service@hager.ie.
For further information please contact: Hager Ltd, M2 Furry Park Industrial Estate, Santry, Dublin 9,. Telephone +353 1 8835844, Fax +353 1 8869520, Web: www.hager.ie, Email: customer.service@hager.ie.
